Cancellation and Refund policy
At SLR HOME APPLIANCES, we strive to offer the best customer experience and provide high-quality home appliances. Please take a moment to review our policy regarding returns and exchanges.
- No Refunds
Unfortunately, we do not offer refunds on any purchases. All sales are final. By completing a purchase with us, you agree to our no-refund policy. However, we are happy to assist you with exchanges.
- Exchanges
We understand that sometimes you may change your mind or encounter an issue with the product. We do offer exchanges under the following conditions:
- Exchange Window: You can request an exchange within 8 days of purchase.
- Product Condition: The item must be in its original condition and packaging, unused, and undamaged.
- Proof of Purchase: You must provide a valid receipt or proof of purchase.
- Damaged or Defective Items
If your product arrives damaged or defective, please contact our customer service team immediately. We will work with you to offer an exchange .
Damage Claims: Any damage claims must be reported within 7 days of receiving the product.
- Inspection: All items will be inspected before processing exchanges.
- Non-Exchangeable Items
Certain items are not eligible for exchange, including:
- Sale or Clearance Items: All items purchased during a sale or clearance event are final and cannot be exchanged or returned.
- Custom or Special Orders: Products that are made to order or customized for you are non-exchangeable.
- Shipping Costs
- Return Shipping: You will be responsible for all return shipping costs unless the item is defective or damaged.
- Original Shipping Fees: Shipping costs incurred during the original purchase are non-refundable.
- How to Request an Exchange or Store Credit
To initiate an exchange or request store credit, please contact our customer service team:
- Phone: +91-9482246844
- Email: support@slrhomeappliances.com
- Address: SLR Home Appliances, Tumkur gate, Madhugiri. Tumkur, Karnataka. 572132.
- Contact Us
For any questions or concerns regarding your purchase, please don’t hesitate to reach out. We’re here to help!